Refund policy
Return & Refund Policy
Effective Date: September 5, 2026
At Soleil Skin Studio, we understand that skincare and beauty purchases require confidence in product quality, condition, and hygiene. Our goal is to provide a transparent process when an eligible product needs to be returned or when an order arrives damaged, defective, incomplete, or incorrect.
The following policy applies to eligible purchases made directly from Soleil Skin Studio.
1. Return Window
Eligible merchandise may be submitted for return within 30 days from the confirmed delivery date.
For a standard return, the product should generally:
Be unused and unopened.
Remain in its original condition.
Have applicable hygiene seals, safety seals, and protective coverings intact.
Include original packaging, labels, accessories, and components.
Show no signs of contamination, alteration, misuse, or customer-caused damage.
Be accompanied by an order number or other valid proof of purchase.
Products that have special hygiene considerations may be subject to the additional conditions described below.
2. Return Request Process
To request a return, email cortinascarbonele@gmail.com before sending merchandise back.
Please provide:
Your full name.
Order number.
Product name.
Reason for requesting the return.
Photographs when reporting damage, leakage, defects, incorrect merchandise, or another product problem.
After reviewing your request, Soleil Skin Studio will provide return instructions for qualifying merchandise.
Returns mailed without prior authorization may not be accepted or processed.
3. Skincare and Beauty Product Hygiene
Because skincare, cosmetics, and personal-care products are intended for direct personal use, maintaining sanitary product conditions is important.
For an ordinary change-of-mind return, these products generally must remain unopened and unused, with applicable seals intact.
A product may become ineligible for a preference-based return after:
Its hygiene seal has been removed or broken.
The product has been applied or sampled.
The contents have been partially used.
The product has been contaminated after delivery.
Its condition no longer permits safe resale.
These restrictions do not prevent customers from reporting products that arrived defective, damaged, leaking, contaminated, or incorrectly supplied.
4. Change of Mind
If you receive the correct merchandise but decide you no longer want it, an eligible unopened product may be returned within the 30-day return period.
For change-of-mind returns:
The product must satisfy all applicable eligibility conditions.
Return shipping is generally the customer's responsibility.
Original shipping charges are generally non-refundable.
We recommend reviewing product descriptions, ingredients where provided, quantities, sizes, and other specifications before completing your purchase.
5. Skin Type, Texture, Scent, and Individual Results
Skincare experiences can differ between individuals.
Differences involving personal preference, scent, texture, consistency, finish, or individual cosmetic results do not by themselves establish that a product is defective.
Customers should review available ingredient information and usage instructions before applying a product, particularly when they know they are sensitive to particular ingredients.
An unopened product may still qualify for a preference-based return if all applicable return requirements are satisfied.
6. Skin Reactions or Safety Concerns
If you experience an unexpected reaction or believe a product may be unsafe for you, discontinue use immediately.
Seek appropriate medical advice or assistance when necessary.
You may contact Soleil Skin Studio with your order number, the product involved, and relevant details regarding the concern.
Depending on the circumstances, we may request photographs, packaging information, ingredient or batch details where available, or other reasonable information needed to evaluate the issue.
7. Products Damaged During Delivery
Please inspect your order shortly after it arrives.
If a bottle, container, package, or other product arrives broken, cracked, crushed, leaking, or otherwise damaged, email cortinascarbonele@gmail.com promptly.
Please include photographs showing:
The affected product.
The specific damage or leakage.
The outer shipping package.
Internal protective materials when relevant.
Please retain the merchandise and packaging during our initial review unless doing so would create a reasonable health or safety concern.
8. Defective Merchandise
If a product appears to have a manufacturing defect, stop using it and notify us.
We may request photographs, video, packaging details, labels, lot or batch information where available, or other reasonable evidence.
Please do not substantially modify, repair, or intentionally dispose of the merchandise before our review unless retaining it would be unsafe.
If we verify a qualifying defect and require the merchandise to be returned, Soleil Skin Studio will cover reasonable authorized return shipping expenses.
9. Incorrect Product or Variation
If your shipment contains a product different from what you ordered, please contact us before opening or substantially using it.
This may include an incorrect:
Product.
Size.
Quantity.
Formula.
Shade or variation.
After confirming the fulfillment error, we may provide the correct merchandise, arrange a replacement, issue an eligible refund, or offer another appropriate resolution.
When we require incorrectly supplied merchandise to be returned, reasonable authorized return shipping expenses will be covered by Soleil Skin Studio.
10. Missing Items
If your package is delivered but a purchased product is missing, contact us promptly with your order number.
We may ask you to provide photographs of the package, shipping label, and contents received.
After reviewing the issue, we may send the missing merchandise, arrange an appropriate replacement, or provide an eligible refund.
11. Products Generally Excluded From Standard Returns
Subject to applicable law, ordinary preference-based returns may not be available for:
Opened or used skincare products.
Used cosmetics or personal-care merchandise.
Products with broken hygiene seals where those seals are relevant to safe resale.
Partially consumed merchandise.
Personalized or customized products.
Gift cards.
Products damaged because of improper storage, misuse, or customer alteration.
Merchandise clearly identified as Final Sale or non-returnable before purchase, where legally permitted.
These restrictions do not automatically exclude claims involving verified defects, shipping damage, contamination upon delivery, or fulfillment errors.
12. Promotional Purchases and Sets
Eligible merchandise purchased during a promotion or with a discount generally remains subject to this policy unless different terms were clearly disclosed before purchase.
When returning an eligible product set, bundle, or kit, all components included as part of the return may need to be provided in their original eligible condition.
Products specifically identified as Final Sale may be excluded from preference-based returns where legally permitted.
13. Exchanges and Replacements
If you would like another eligible product or variation, contact Soleil Skin Studio to determine whether an exchange is available.
Exchange requests depend on inventory.
If a direct exchange cannot be completed, qualifying merchandise may be returned for an approved refund, and you may place a separate order for your preferred product.
Verified damaged, defective, or incorrectly supplied merchandise may be replaced directly when appropriate.
14. Preparing an Authorized Return
After your return has been approved, follow the instructions provided by Soleil Skin Studio.
Products should be securely packaged, particularly bottles, containers, or other merchandise that could break or leak during transportation.
Include all applicable packaging, accessories, and components.
For customer-paid returns, we recommend using a shipping method that provides tracking and retaining proof of shipment until your return has been resolved.
15. Return Evaluation
Receiving a return does not automatically mean that a refund has been approved.
After delivery, we will evaluate the merchandise and may verify:
Product identity.
Whether the product has been opened or used.
Condition of applicable hygiene seals.
Packaging and component completeness.
Evidence of contamination or customer-caused damage.
Compliance with the 30-day return timeframe.
We will notify you after the evaluation has been completed.
16. Refund Processing
Approved refunds will generally be issued to the original payment method used for the order.
After Soleil Skin Studio submits a refund, your bank, credit card issuer, or payment provider may require additional processing time before the credit appears on your account.
Financial institution processing periods are outside our direct control.
17. Return Shipping Responsibility
For eligible returns caused by change of mind or personal preference:
Return shipping is generally paid by the customer.
Original shipping or delivery charges are generally non-refundable.
For verified shipping damage, qualifying defects, or fulfillment errors made by Soleil Skin Studio, reasonable authorized return shipping expenses will be handled by us as appropriate.
18. Order Cancellations
If you wish to cancel or modify an order, contact cortinascarbonele@gmail.com as soon as possible after placing it.
We will make reasonable efforts to accommodate your request before fulfillment progresses.
However, once an order has been processed, packed, or transferred to a shipping carrier, cancellation or modification may no longer be possible.
Eligible merchandise may instead be returned after delivery according to this policy.
19. Applicable Consumer Rights
This policy describes Soleil Skin Studio's standard return and refund procedures. Nothing in this policy is intended to waive, limit, or exclude consumer rights or remedies that cannot legally be waived under applicable United States federal, state, or local law.
Where mandatory consumer protection requirements provide additional or different rights, those legal requirements will take precedence.
20. Contact Soleil Skin Studio
For assistance regarding returns, refunds, replacements, exchanges, damaged shipments, defective merchandise, or incorrect orders, please contact:
Soleil Skin Studio
Address: 3706 Rolling Hills Avenue, D 3, Alexandria, VA 22309, United States
Phone: +1 (571) 286-0934
Email: cortinascarbonele@gmail.com
When contacting us about an existing purchase, please include your order number and the email address associated with the order so we can assist you efficiently.